We stand by all of our services and products. We offer a 365-day money back guarantee on any unused/unregistered asset tag or label we sell – no questions asked. We will pay for any return charges within the allotted warranty period. The shipping carrier for all returns will be at our discretion. We are not responsible for damage caused by the misuse or misplacement of ID labels and tags. We are not responsible for any damage to property during the recovery process, as damage may have already existed or occurred while in the finder's possession.